Privacy Notice

S Dell & Sons Ltd – Data Privacy Statement

Revision History

Revision Date Name Description
1.0 05.04.2018 Mrs C Dell Original Draft

Approved by Mr Richard Dell on: 05.04.2018
Document became operational on: 06.04.2018
Next Review date: 06.04.2019

Data Privacy Statement – Introduction

S Dell & Sons Ltd know that your privacy is very important to you. When it comes to your information, we follow some straightforward principles. We aim to be clear about the data we collect and why.

Please note S Dell & Sons Ltd reserves the right to update or change this privacy notice at any time. If it is updated or changed during the service we are providing for you with, we will notify you and provide a link to our new privacy policy.

What personal date do we collect?

It is the nature of the services we provide that requires us to collect and process personal data. This will, at a minimum include:

- Your name
- Your phone number and/or email address
- Origin and destination addresses

We may need to collect more personal date if it is necessary to the delivery of the service you have requested. For example, international moves may require us to collect an image of your passport.

If you don’t provide us with personal data, we‘ll try to provide the service but it may be impossible

(N.B. Please do not provide us with the personal data of anyone else without their permission unless you have obtained the explicit consent from that person)

How else we have obtained your personal data?

We may have purchased your data from a direct marketing firm who collect personal data from individuals who have consented to third party marketing communications. If you did not consent to third party marketing communications, then they may have collected your data from publicly accessible sources. For example information on a property in the public domain includes whether it is ‘for sale’ or ‘sold subject to contract’.

In either case, you have, by law the right to object to direct marketing. If you want to exercise this right, then please contact us on 01442 863959. We apologise for the inconvenience and will never contact to you again with marketing communications.

How do we use your personal data?

We limit the use of personal data to ensuring we deliver the service you have requested. Furthermore, we retain your personal data only for as long as is necessary to deliver you this services. Under certain circumstances we will retain your personal data longer if it is part of an accounting record which we are obliged by law to retain for 7 years. Where this is the case, your personal data will be archived. Records in an archived state means access to them is greatly restricted.

After that, unless we need it for a particular investigation, we securely destroy records your personal data is contained within in line with our retention schedule. Destruction of paper records is done securely and appropriately.

To whom might we disclose your personal data?

If another organisation helps us provide the service, we’ll also make your personal data available to them. If this involves transferring information to a country not recognised by the Inform Commissioner’s Office as provide equivalent protection, we’ll use additional safeguards approved by UK or EU regulations.

We shall only disclose your personal data to third parties in circumstances that are necessary for delivering the service agreed with you. For example, we will disclose your personal data to our overseas partners who will be carrying out the destination services of your international move.

We have never and will never sell your personal data.

If there are attacks on our services, or other criminal activity, we share information with the police or similar public body.

How do we secure your personal data?

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data. Group Servers and all data stored locally are protected by a hardware firewall that is preventing unauthorised intrusion into the network. Software solutions are also in place which constantly scan for malware and viruses on the network.

All Staff are required to ensure that any paper files not in current use are stored in filing cabinets and locked at all times when offices are unoccupied. Any paper documentation containing personal data is shredding once it becomes superfluous.

Access to personal data is restricted to authorised users on a need-to-know basis.

In the event of a data breach involving your personal data which presents a high risk we will contact you immediately.

Inaccuracies and corrections

We would like to keep your personal data accurate and up to date. If you become aware of any errors, noted on our correspondence with your example, then please let us know by phoning or emailing us.

How to contact us and exercise your rights?

Under Data Protection Law (EU GDPR and the Data Protection Act 2018) you have certain rights over your personal data we hold. You have the right to:

- Access information we hold about you;
- Opt-out of marketing communications;
- Port your data to another services;
- Be forgotten by S Dell & Sons Ltd and;
- Lodge a complaint regarding the use of your data

To contact us regarding any of these rights, or anything else in our Data Privacy Statement, please write to our compliance officer by email ( or by post to:
Compliance Office
Silverdale House, Unit 1, Canalside
Northbridge Road
Berkhamsted HP4 1EG

If you don’t feel we’ve dealt with your request appropriately you have the right to appeal to the Information Commissioner’s Office

Links to other websites

Our Website contains link to other websites. We are not responsible for the privacy practices of other websites. We encourage you to exercise caution and the privacy policy of the other sites that collect or use personal data. This privacy policy applies only to personal data collected by S Dell & Sons Ltd.

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